Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005283 | East London NHS Foundation Trust Ms O complains about East London NHS Foundation Trust's mental health support spanning the last 10 years. She complains about … |
NHS in England | Closed | 26 Apr 2026 |
| P-004810 | North East London NHS Foundation Trust Mr K complains about the actions of a social worker at the Trust |
NHS in England | Closed | 11 Feb 2026 |
| P-003363 | East London NHS Foundation Trust Mr O complains about aspects of the care provided to his brother by the Trust’s Community Mental Health Team between … |
NHS in England | Upheld | 14 Feb 2025 |
| P-002547 | East London NHS Foundation Trust Ms D complains about the care and treatment her father had from the Dementia Intensive Support Service (DISS). She complains … |
NHS in England | Closed | 23 Apr 2024 |
| P-003855 | East London NHS Foundation Trust Mr A complains the Trust stopped his daughter's autism assessment and the family's access to support, without explaining why. |
NHS in England | Closed | 27 Jul 2023 |
| P-002037 | East London NHS Foundation Trust Dr L complains a doctor did not identify the right medication or discuss it with him. He says side effects … |
NHS in England | Closed | 6 Jun 2023 |