Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005263 | East Lancashire Hospitals NHS Trust Mrs U is unhappy that she was diagnosed with chronic pancreatitis for several years, only to later learn from a … |
NHS in England | Closed | 21 Apr 2026 |
| P-004792 | East Lancashire Hospitals NHS Trust | NHS in England | Partly upheld | 9 Feb 2026 |
| P-004452 | East Lancashire Hospitals NHS Trust Mrs T complains the Trust failed to discuss options for her mother’s discharge from hospital. |
NHS in England | Closed | 10 Dec 2025 |
| P-003935 | East Lancashire Hospitals NHS Trust Ms R complains the Trust discharged her too soon without providing appropriate care and treatment, or listening to her family’s … |
NHS in England | Partly upheld | 18 Sep 2025 |
| P-003688 | East Lancashire Hospitals NHS Trust Mrs A complains about the care provided to her father, Mr C, by East Lancashire Hospitals NHS Trust (the Trust) … |
NHS in England | Not upheld | 9 Jul 2025 |
| P-003675 | East Lancashire Hospitals NHS Trust Miss C complains about how clinicians at a hospital cared for and treated her mother towards the end of her … |
NHS in England | Not upheld | 6 Jul 2025 |
| P-003473 | East Lancashire Hospitals NHS Trust Miss A complained the Trust did not recognise and investigate her red flag symptoms for cancer between March and October … |
NHS in England | Not upheld | 30 Mar 2025 |
| P-002697 | East Lancashire Hospitals NHS Trust Miss N complains about how the Trust managed her father's care. She complains it made a DNACPR decision without any … |
NHS in England | Partly upheld | 19 Jun 2024 |
| P-002319 | East Lancashire Hospitals NHS Trust Mrs C complains about the care and treatment the Trusts gave to her husband before he died. |
NHS in England | Closed | 30 Nov 2023 |
| P-001443 | East Lancashire Hospitals NHS Trust Mrs U says the doctor at A&E failed to examine her hand for a damaged tendon, did not provide aftercare … |
NHS in England | Closed | 27 Jun 2022 |