Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005276 | East Kent Hospitals University NHS Foundation Tru… Mr C complains a Practice and Trust did not take the right action after his prostate-specific antigen tests or arrange … |
NHS in England | Partly upheld | 23 Apr 2026 |
| P-005101 | East Kent Hospitals University NHS Foundation Tru… Miss M complains about the care and treatment her father received at East Kent Hospitals NHS Trust during his inpatient … |
NHS in England | Closed | 25 Mar 2026 |
| P-005048 | East Kent Hospitals University NHS Foundation Tru… Mr J complains about the care he received from the Trust in 2024. He says the Trust mishandled his urgent … |
NHS in England | Closed | 18 Mar 2026 |
| P-005050 | East Kent Hospitals University NHS Foundation Tru… Mr A raises concerns about the Trust’s decision not to offer him implants. |
NHS in England | Closed | 18 Mar 2026 |
| P-004249 | East Kent Hospitals University NHS Foundation Tru… Mrs A complains the Trust failed to manage her headache symptoms correctly between October 2023 and April 2024. |
NHS in England | Closed | 12 Nov 2025 |
| P-004440 | East Kent Hospitals University NHS Foundation Tru… Mr E complains about the treatment of a hand injury at the Trust and its complaint handling. |
NHS in England | Upheld | 31 Oct 2025 |
| P-003999 | East Kent Hospitals University NHS Foundation Tru… Mrs E complains about the care and treatment her father, Mr D, received from the Trust in April 2020. She … |
NHS in England | Closed | 18 Sep 2025 |
| P-004087 | East Kent Hospitals University NHS Foundation Tru… Mr N complains about his father's care in September 2022 saying the Trust did not treat him promptly when he … |
NHS in England | Closed | 16 Sep 2025 |
| P-003751 | East Kent Hospitals University NHS Foundation Tru… Mrs S complains about the timing of feeding tube insertion and reinsertion when it became dislodged. She also complains about … |
NHS in England | Closed | 7 Aug 2025 |
| P-003663 | East Kent Hospitals University NHS Foundation Tru… Mrs M complains about how clinicians at two of the Trust’s hospitals treated her husband for pancreatic cancer towards the … |
NHS in England | Upheld | 15 Jul 2025 |
| P-003657 | East Kent Hospitals University NHS Foundation Tru… Mr P complains about the ambulance and hospital Trust’s management of his father, Mr B, when he collapsed due to … |
NHS in England | Partly upheld | 1 Jul 2025 |
| P-003611 | East Kent Hospitals University NHS Foundation Tru… Mrs A complains the Trust discharged her from hospital too soon after surgery to remove the right half of the … |
NHS in England | Closed | 24 Jun 2025 |
| P-003131 | East Kent Hospitals University NHS Foundation Tru… Mrs B complains East Kent Hospitals University NHS Foundation Trust failed to contact her when her husband was in hospital. |
NHS in England | Closed | 12 Nov 2024 |
| P-003087 | East Kent Hospitals University NHS Foundation Tru… Mrs C complained about the cardiac care her brother received and an infusion the Trust administered to him. |
NHS in England | Partly upheld | 10 Oct 2024 |
| P-002852 | East Kent Hospitals University NHS Foundation Tru… Mrs K complains the Trust failed to diagnose her husband’s sepsis in good time. |
NHS in England | Closed | 28 Aug 2024 |
| P-002885 | East Kent Hospitals University NHS Foundation Tru… Dr M complained about the care the Trust provided to her husband who had COVID-19. This included issues with transfer … |
NHS in England | Closed | 18 Aug 2024 |
| P-002738 | East Kent Hospitals University NHS Foundation Tru… Ms S complains that from September 2019 the Trust failed to diagnose her hernia and it took until May 2022 … |
NHS in England | Upheld | 23 Jun 2024 |
| P-002638 | East Kent Hospitals University NHS Foundation Tru… Miss R complains her father died because the Trust gave him food and drink when he could not swallow after … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002335 | East Kent Hospitals University NHS Foundation Tru… Mrs T complains the Trust incorrectly prescribed and gave glucose gel to her mother and it did not investigate when … |
NHS in England | Closed | 5 Dec 2023 |
| P-001991 | East Kent Hospitals University NHS Foundation Tru… Mrs O complains the Trust failed to admit her husband three times and this led to his condition deteriorating and … |
NHS in England | Closed | 31 May 2023 |
| P-002005 | East Kent Hospitals University NHS Foundation Tru… Mrs A complains the Trust outsourced the MRI and CT scans to a third party who reported the results incorrectly. … |
NHS in England | Closed | 21 May 2023 |
| P-001063 | East Kent Hospitals University NHS Foundation Tru… Miss A complains East Kent Hospitals University NHS Foundation Trust (the Trust) did not provide her father adequate nutrition and … |
NHS in England | Upheld | 22 Apr 2021 |