Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001918 | Driver & Vehicle Licensing Agency Mr A complains DVLA unreasonably refused to register his tractor with its original number plate and instead gave him an … |
UK Government | Closed | 30 Mar 2023 |
| P-001441 | Driver & Vehicle Licensing Agency Mr A complained that the Driver & Vehicle Licensing Agency (DVLA) issued a Late Licensing Penalty for failing to tax … |
UK Government | Closed | 27 Jun 2022 |
| P-001442 | Driver & Vehicle Licensing Agency Mr O complains that the Driver & Vehicle Licensing Agency will not update his log book to reflect that he … |
UK Government | Partly upheld | 13 Jun 2022 |
| P-001368 | Driver & Vehicle Licensing Agency Mrs A complained about the DVLA’s decision in January 2019 to refuse her appeal and maintain its decision to revoke … |
UK Government | Not upheld | 28 Apr 2022 |