Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005034 | Department for Transport Mr S complains about how the ICC managed a complaint he made about HS2. He says the ICC did not … |
UK Government | Closed | 16 Mar 2026 |
| P-002474 | Department for Transport Mr N complains that he built a quad bike, only for the Department for Transport to tell him that, because … |
UK Government | Closed | 26 Feb 2024 |
| P-001071 | Department for Transport Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and … |
UK Government | Upheld | 29 Jun 2021 |