Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005224 | Department for Education Mrs B complains about the Department for Education (DfE) and its handling of the safeguarding concerns she raised about her … |
UK Government | Closed | 14 Apr 2026 |
| P-004915 | Department for Education Ms G complains that DfE took too long to consider her appeal about school transport and also complains about its … |
UK Government | Partly upheld | 25 Feb 2026 |
| P-004598 | Department for Education Mrs X complains that her request for the Early Career payment was declined by the Department for Education (DfE) for … |
UK Government | Closed | 1 Dec 2025 |
| P-003196 | Department for Education Mr I complains about the Department for Education and the way it handled his complaint. |
UK Government | Closed | 2 Dec 2024 |
| P-001992 | Department for Education Mrs G complains about the Department for Education's process for applications to the Apprenticeship Employer Incentive payment scheme. She says … |
UK Government | Closed | 26 May 2023 |