Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002423 | Department for Business, Energy and Industrial St… Mr O complains about the refusal of his application for underfloor insulation under the Green Homes Grant scheme. |
UK Government | Not upheld | 24 Jan 2024 |
| P-002367 | Department for Business, Energy and Industrial St… Ms R complains about the poor administration, communication and conflicting advice given when she applied for a Green Homes Grant … |
UK Government | Closed | 12 Dec 2023 |
| P-001979 | Department for Business, Energy and Industrial St… Mr O complains BEIS published a consultation on the reintroduction of imperial units and measures in June 2022 that was … |
UK Government | Closed | 16 May 2023 |
| P-001916 | Department for Business, Energy and Industrial St… Ms E complains DBEIS did not act quickly when she asked it to change her Green Homes Grant Scheme vouchers … |
UK Government | Closed | 30 Mar 2023 |
| P-001671 | Department for Business, Energy and Industrial St… Mrs O complains the Department for Business, Energy and Industrial Strategy refused to extend the expiry date of her Green … |
UK Government | Closed | 23 Dec 2022 |
| P-001566 | Department for Business, Energy and Industrial St… Mr S complains that BEIS should have given him an extension on the Green Homes Grant to allow him to … |
UK Government | Closed | 31 Oct 2022 |