Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005096 | Dartford and Gravesham NHS Trust Mrs A complains about her father's care and treatment during his hospital admission in March 2024. She complains the Trust … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-004430 | Dartford and Gravesham NHS Trust Ms G complains the Trust did not provide appropriate nutrition, hydration, hygiene and personal care to Mr H. She says … |
NHS in England | Closed | 5 Dec 2025 |
| P-004348 | An independent provider in the Tonbridge and Mall… Mrs A complains about the care and treatment a Practice in the Kent area, Healthshare Ltd and Dartford and Gravesham … |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004178 | Dartford and Gravesham NHS Trust Mrs A complains about aspects of the care and treatment the Trust provided to her son during its investigation and … |
NHS in England | Closed | 31 Oct 2025 |
| P-004244 | Dartford and Gravesham NHS Trust Mr D complains the Trust administered a medication to his mother that led to her death. |
NHS in England | Closed | 14 Oct 2025 |
| P-003767 | Dartford and Gravesham NHS Trust Mrs B complains that following her husband’s CT scan on 19 April 2022, the Trust failed to take appropriate and … |
NHS in England | Partly upheld | 20 Aug 2025 |
| P-003726 | Dartford and Gravesham NHS Trust Ms A complains about the care and treatment her mother received at the Trust in December 2022 and January 2023. … |
NHS in England | Not upheld | 30 Jul 2025 |
| P-002888 | Dartford and Gravesham NHS Trust Mr R complains staff at the Trust wrongly put his mum on end-of-life care. |
NHS in England | Closed | 18 Aug 2024 |
| P-002771 | Dartford and Gravesham NHS Trust Ms W complains the Trust charged her for pregnancy tests without warning or being asked for payment in advance. She … |
NHS in England | Closed | 29 Jul 2024 |
| P-002712 | Dartford and Gravesham NHS Trust Mr O complains the Trust failed to diagnose the cause his wife's condition despite her being admitted five times with … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002583 | Dartford and Gravesham NHS Trust Ms F complains about how the Trusts looked after her father. She says decisions about his treatment and transfer between … |
NHS in England | Closed | 28 May 2024 |
| P-002600 | Dartford and Gravesham NHS Trust Mrs H complains that the Trust delayed her hip replacement surgery which left her in significant pain and meant she … |
NHS in England | Closed | 21 May 2024 |
| P-002347 | Dartford and Gravesham NHS Trust Mrs H complains Dartford and Gravesham NHS Trust missed the opportunity to identify her son as having beta thalassaemia (a … |
NHS in England | Closed | 21 Dec 2023 |
| P-001816 | Dartford and Gravesham NHS Trust Mrs O complains Dartford and Gravesham NHS Trust should not have discharged her father and she complains it failed to … |
NHS in England | Closed | 27 Feb 2023 |
| P-001598 | Dartford and Gravesham NHS Trust Ms K complains the Trust misdiagnosed a polyp in her womb. She says a consultant gynaecologist referred her for a … |
NHS in England | Closed | 30 Nov 2022 |
| P-001224 | South East Coast Ambulance Service NHS Foundation… Ms E complained that the South East Coast Ambulance Service NHS Foundation Trust and Dartford and Gravesham NHS Trust failed … |
NHS in England | Upheld | 10 Dec 2021 |