Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004662 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs B complains about the advice the Trust’s Community Eating Disorders Service (CED team) gave to a different NHS Trust … |
NHS in England | Closed | 22 Jan 2026 |
| P-004648 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mr R complains about service provided by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (the Trust). Mr R said … |
NHS in England | Closed | 20 Jan 2026 |
| P-004623 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs S complains about the Trust's care and treatment of her mother , Mrs R. Specifically she says the Trust … |
NHS in England | Partly upheld | 16 Jan 2026 |
| P-004599 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mr L complains about the combination of medication the Trust prescribed for his mental health and the side effects he … |
NHS in England | Closed | 12 Jan 2026 |
| P-003254 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs A is complaining the Trust did not appropriately manage her falls care or share information correctly. She also complains … |
NHS in England | Closed | 19 Dec 2024 |
| P-003035 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs Y complains about aspects of the care and treatment the Trust gave her daughter and about how it handled … |
NHS in England | Closed | 30 Oct 2024 |
| P-002745 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs I complains on behalf of her daughter after she was referred to the Trust’s Children and Young People’s Services … |
NHS in England | Upheld | 29 May 2024 |
| P-001574 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs R complains the Trust did not give her son, Mr R, a care coordinator as agreed. She says it … |
NHS in England | Closed | 13 Oct 2022 |
| P-001589 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Miss W complains about antidepressants the Trust and Practice prescribed. She complains they did not prescribe this medication safely |
NHS in England | Partly upheld | 20 Sep 2022 |