Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005021 | Croydon Health Services NHS Trust Mr U complained the Trust did not put in place an effective secretion management plan for his mother, Mrs V … |
NHS in England | Closed | 11 Mar 2026 |
| P-004991 | Croydon Health Services NHS Trust Mr P complains about how the Trust managed his wife's condition between September and October 2022 when she developed a … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004936 | Croydon Health Services NHS Trust Miss Y complains about aspects of the care the Trust provided her in the days before she gave birth in … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004529 | Croydon Health Services NHS Trust Ms N complains about the care and communication provided by the Dermatology department at Croydon Health Services NHS Trust in … |
NHS in England | Closed | 19 Dec 2025 |
| P-003774 | Croydon Health Services NHS Trust Mrs J complains that the Trust failed to provide her sister-in-law, Mrs H, with a safe discharge, following her A&E … |
NHS in England | Closed | 20 Aug 2025 |
| P-003427 | Croydon Health Services NHS Trust Mr H complained about the care his mother received as an inpatient in relation to her nutrition and diabetes. |
NHS in England | Partly upheld | 20 Mar 2025 |
| P-003176 | Croydon Health Services NHS Trust Miss B complains the Trust did not correctly diagnose, monitor or treat her mother and so did not recognise how … |
NHS in England | Closed | 26 Nov 2024 |
| P-003129 | Croydon Health Services NHS Trust Ms G complains the Trust failed to recognise the severity of her son’s illness when she brought him to the … |
NHS in England | Closed | 14 Nov 2024 |
| P-003158 | Croydon Health Services NHS Trust Ms P complains about the care and treatment the Trust gave to her father during his admissions in April and … |
NHS in England | Closed | 7 Nov 2024 |
| P-002643 | Croydon Health Services NHS Trust Mrs L complains the Trust failed to keep her husband in a private room, did not give him his diabetes … |
NHS in England | Closed | 28 May 2024 |
| P-002593 | Croydon Health Services NHS Trust Miss A complains the Trust did not tell her or her mother that her mother's cancer had spread and she … |
NHS in England | Partly upheld | 14 May 2024 |
| P-002427 | Croydon Health Services NHS Trust Mrs R complains about the Trust's failure to give appropriate pain relief, the behaviour of ward staff and the discharge … |
NHS in England | Closed | 19 Jan 2024 |
| P-001957 | Croydon Health Services NHS Trust Mr G complains about the Trust's decision to stop treating his sister with antibiotics for an infection. |
NHS in England | Closed | 5 Apr 2023 |
| P-001374 | Croydon Health Services NHS Trust Mr N complained that the Croydon Health Services NHS Trust’s community nurses did not complete a planned home visit to … |
NHS in England | Partly upheld | 12 Apr 2022 |
| P-001265 | Croydon Health Services NHS Trust Ms L complained about aspects of the care and treatment doctors at the Trust gave to her father between 14 … |
NHS in England | Partly upheld | 24 Jan 2022 |