Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005171 | Countess of Chester Hospital NHS Foundation Trust Mrs G complains about the care and treatment her husband received for cancer in 2023/24. |
NHS in England | Closed | 31 Mar 2026 |
| P-005094 | Countess of Chester Hospital NHS Foundation Trust Mr L complains the Trust did not provide Mrs L with the appropriate hydration, nutrition, oxygen and medication. He also … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-004610 | Countess of Chester Hospital NHS Foundation Trust Miss W complains about the care she received from the Trust between October 2022 and May 2023. Miss W complains … |
NHS in England | Closed | 13 Jan 2026 |
| P-003962 | Countess of Chester Hospital NHS Foundation Trust Mrs H complains the Trust did not refer her husband for an oxygen assessment or lung function sooner, did not … |
NHS in England | Upheld | 27 Aug 2025 |
| P-002777 | Countess of Chester Hospital NHS Foundation Trust Miss EB complains on behalf of her mother that when she attended the Trust in March 2021, staff performed a … |
NHS in England | Closed | 3 Jul 2024 |
| P-002452 | Countess of Chester Hospital NHS Foundation Trust Mr O complains about the care he had at the Trust's emergency department. He says it made him wait for … |
NHS in England | Closed | 16 Feb 2024 |
| P-001904 | Countess of Chester Hospital NHS Foundation Trust Ms E complains a previous procedure with her contraceptive coil led her to develop a serious infection and to have … |
NHS in England | Closed | 27 Mar 2023 |