Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005290 | Children and Family Court Advisory and Support Se… Mr R complains about the conduct of the Family Court Advisor (FCA), specifically in relation to them producing a biased … |
UK Government | Closed | 26 Apr 2026 |
| P-005176 | Children and Family Court Advisory and Support Se… Dr E complains that the court advisor lied in court. He also complains they provided advice to the other party … |
UK Government | Closed | 31 Mar 2026 |
| P-005152 | Children and Family Court Advisory and Support Se… Miss A complains about Cafcass and a section 7 report which contained unnecessary confidential information and also its adherence to … |
UK Government | Upheld | 30 Mar 2026 |
| P-005017 | Children and Family Court Advisory and Support Se… Miss P complains about the Children and Family Court Advisory and Support Service (Cafcass). She complains the Family Court Adviser's … |
UK Government | Closed | 10 Mar 2026 |
| P-004809 | Children and Family Court Advisory and Support Se… | UK Government | Closed | 10 Feb 2026 |
| P-004767 | Children and Family Court Advisory and Support Se… | UK Government | Closed | 2 Feb 2026 |
| P-004664 | Children and Family Court Advisory and Support Se… Mr S complains about a Section 7 report produced in December 2022, alleging the family court adviser (FCA) was biased. … |
UK Government | Closed | 22 Jan 2026 |
| P-004656 | Children and Family Court Advisory and Support Se… Mrs B complains about the content of a Section 7 Cafcass report, and about its handling of her information rights … |
UK Government | Closed | 21 Jan 2026 |
| P-004505 | Children and Family Court Advisory and Support Se… Miss A complains about the professional conduct of a Cafcass Guardian and the manner in which they have communicated with … |
UK Government | Closed | 17 Dec 2025 |
| P-003474 | Children and Family Court Advisory and Support Se… Mr X complains about Cafcass and the conduct of the Family Court Adviser (FCA) throughout the process. He says the … |
UK Government | Closed | 24 Mar 2025 |
| P-003195 | Children and Family Court Advisory and Support Se… Mr J complains about the contents of a Cafcass storyboard sent to his son by the Cafcass Family Court Advisor … |
UK Government | Closed | 19 Dec 2024 |
| P-002972 | Children and Family Court Advisory and Support Se… Mr A complains that Cafcass did not follow its own process when considering a defamatory safeguarding referral made against him. … |
UK Government | Closed | 22 Sep 2024 |
| P-002422 | Children and Family Court Advisory and Support Se… Mr L complains that Cafcass incorrectly closed his case file after it received a second child arrangement application in August … |
UK Government | Closed | 31 Jan 2024 |