Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004999 | Chesterfield Royal Hospital NHS Foundation Trust Mrs E is unhappy with the care and treatment received from Chesterfield Royal Hospital NHS Foundation Trust when she received … |
NHS in England | Closed | 6 Mar 2026 |
| P-004923 | Chesterfield Royal Hospital NHS Foundation Trust Dr L has complained about her mother's care following discharge, reviews of her mother's eye condition, lack of monitoring, inappropriate … |
NHS in England | Closed | 26 Feb 2026 |
| P-004504 | Chesterfield Royal Hospital NHS Foundation Trust Mrs L complains that the Trust refused to reimburse her for the cost of replacement hearing aids, despite telling her … |
NHS in England | Closed | 17 Dec 2025 |
| P-004427 | Chesterfield Royal Hospital NHS Foundation Trust Mr X complains the Trust failed to provide his mother, Mrs X, with an anti coagulant. He also says they … |
NHS in England | Closed | 5 Dec 2025 |
| P-004131 | Chesterfield Royal Hospital NHS Foundation Trust Mrs A complains Chesterfield Royal Hospital NHS Foundation Trust missed several opportunities to diagnose her son's cancer sooner. |
NHS in England | Partly upheld | 22 Oct 2025 |
| P-003287 | Chesterfield Royal Hospital NHS Foundation Trust Mr U complained about aspects of the care and treatment the Trust provided to his son, T during his two-month … |
NHS in England | Not upheld | 28 Jan 2025 |
| P-003247 | Chesterfield Royal Hospital NHS Foundation Trust Mr B complains his father got COVID-19 during his admission and staff did not provide treatment. He also complains about … |
NHS in England | Closed | 18 Dec 2024 |
| P-003086 | Chesterfield Royal Hospital NHS Foundation Trust Miss Y complains the Trust left her father alone twice in one day when they knew he was at risk … |
NHS in England | Closed | 30 Oct 2024 |
| P-002898 | Chesterfield Royal Hospital NHS Foundation Trust Mr M complains on behalf of his daughter that Chesterfield Royal Hospital NHS Foundation Trust diagnosed her with autism incorrectly … |
NHS in England | Closed | 31 Jul 2024 |
| P-002610 | Chesterfield Royal Hospital NHS Foundation Trust Mrs U complained about the care and treatment an advanced nurse practitioner and three hospital Trusts provided to her husband … |
NHS in England | Closed | 29 May 2024 |
| P-002262 | Chesterfield Royal Hospital NHS Foundation Trust Mrs U complains that staff in the high dependency unit allowed her mother to die in a traumatic and painful … |
NHS in England | Closed | 19 Oct 2023 |
| P-001966 | Chesterfield Royal Hospital NHS Foundation Trust Ms W complains the Trust clinicians referred her to social services after her newborn child had bruising on their heels. |
NHS in England | Closed | 25 Apr 2023 |
| P-001500 | Chesterfield Royal Hospital NHS Foundation Trust Mrs A and Mrs O complain the Trust did not treat their father’s infection or take enough observations, and that … |
NHS in England | Partly upheld | 22 Aug 2022 |