Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004978 | Chelsea and Westminster Hospital NHS Foundation T… Dr T complains about the treatment she received from the Trust for her burn scar from August 2022 – May … |
NHS in England | Closed | 4 Mar 2026 |
| P-004912 | Chelsea and Westminster Hospital NHS Foundation T… Miss C complains the Trust failed acknowledge Mr F was at the end of his life and implement palliative care, … |
NHS in England | Not upheld | 25 Feb 2026 |
| P-004572 | Chelsea and Westminster Hospital NHS Foundation T… Mrs P complains the Trust were not aware of her birth plan and history when she arrived for a planned … |
NHS in England | Closed | 6 Jan 2026 |
| P-004403 | Chelsea and Westminster Hospital NHS Foundation T… Ms E complains that in October 2024, the Trust declined to provide access to fertility treatment due to her BMI … |
NHS in England | Closed | 27 Nov 2025 |
| P-004217 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complains about the Trust's care of his cousin between August and December 2021. He says the Trust failed … |
NHS in England | Upheld | 30 Oct 2025 |
| P-003759 | Chelsea and Westminster Hospital NHS Foundation T… Mr X complains about his mother's care and treatment during her admission for an operation in April 2023. He complains … |
NHS in England | Closed | 18 Aug 2025 |
| P-003264 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complains that during his wife’s admission to hospital, Chelsea and Westminster Hospital NHS Foundation Trust failed to diagnose … |
NHS in England | Partly upheld | 15 Jan 2025 |
| P-003157 | Chelsea and Westminster Hospital NHS Foundation T… During her husband’s admission at the Trust, Ms J complains staff misdiagnosed him with post COVID-19 complications and they delayed … |
NHS in England | Not upheld | 4 Nov 2024 |
| P-003062 | Chelsea and Westminster Hospital NHS Foundation T… Mrs U complains the Trust discharged her uncle inappropriately and without a zimmer frame, which resulted in him being readmitted … |
NHS in England | Upheld | 17 Oct 2024 |
| P-002983 | Chelsea and Westminster Hospital NHS Foundation T… Mrs H complains the Trust failed to diagnose and treat her husband’s endocrine cancer soon enough, that it did not … |
NHS in England | Closed | 29 Sep 2024 |
| P-002549 | Chelsea and Westminster Hospital NHS Foundation T… Mrs Q complains that Trust staff did not drain her husband's collection bag soon enough. |
NHS in England | Partly upheld | 21 Apr 2024 |
| P-002523 | Chelsea and Westminster Hospital NHS Foundation T… Mrs U complains the Trust shaved her hair during an operation to remove cysts and when she asked for this … |
NHS in England | Closed | 28 Mar 2024 |
| P-002419 | Chelsea and Westminster Hospital NHS Foundation T… Miss O complains the Trust did not treat or diagnose her problem and did not make accurate notes in her … |
NHS in England | Closed | 24 Jan 2024 |
| P-002385 | Chelsea and Westminster Hospital NHS Foundation T… Mr E complains the Trust failed to appropriately treat his wife's sarcopenia (loss of muscle mass). He says there was … |
NHS in England | Closed | 17 Nov 2023 |
| P-003890 | Chelsea and Westminster Hospital NHS Foundation T… Mrs L complains about the Trust's care and treatment of her husband in January and February 2021. |
NHS in England | Closed | 31 Jul 2023 |
| P-001893 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complains the Trust failed to give him correct treatment on his right knee and he is now in … |
NHS in England | Closed | 1 Mar 2023 |
| P-001849 | Chelsea and Westminster Hospital NHS Foundation T… Ms E complains the Trust decided she was no longer suitable for gastric bypass surgery and discharged her. |
NHS in England | Closed | 28 Feb 2023 |
| P-001304 | Chelsea and Westminster Hospital NHS Foundation T… Ms U complained about the care and treatment from the Trust after she had a total left hip replacement. |
NHS in England | Closed | 16 Dec 2021 |
| P-001139 | Chelsea and Westminster Hospital NHS Foundation T… Ms P complains about aspects of care provided to her clinically vulnerable son when he was admitted to hospital during … |
NHS in England | Closed | 20 Oct 2021 |