Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004782 | Central and North West London NHS Foundation Trust Mr and Mrs R complain about their son's mental health assessment and the psychiatrist declining to prescribe bupropion medication. |
NHS in England | Partly upheld | 5 Feb 2026 |
| P-004702 | Central and North West London NHS Foundation Trust Ms S complains about care and treatment provided by the Trust in 2022. She also complains staff breached her confidentiality … |
NHS in England | Closed | 28 Jan 2026 |
| P-003801 | Central and North West London NHS Foundation Trust Mr W complains the Trust discharged his mother when it was unsafe to do so, and did not appropriately manage … |
NHS in England | Closed | 12 Aug 2025 |
| P-002871 | Central and North West London NHS Foundation Trust Miss E complains the Trust should not have discharged her, failed to provide adequate psychiatric treatment, did not provide her … |
NHS in England | Closed | 31 Jul 2024 |