Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005157 | Care Quality Commission Mrs L complains that the Care Quality Commission’s (CQC) investigation into her mother-in-law’s death was inadequate. She is dissatisfied with … |
UK Government | Closed | 30 Mar 2026 |
| P-004114 | Care Quality Commission Miss A is unhappy with the CQC's handling of her applications to register her new health business. In addition she … |
UK Government | Closed | 25 Sep 2025 |
| P-003539 | Care Quality Commission Mrs O says the CQC failed to act against her daughter’s college. She complains it failed to take appropriate action … |
UK Government | Closed | 26 May 2025 |
| P-003487 | Care Quality Commission Mrs X complains on behalf of staff at the hospice, about the attitude and behaviour of a CQC Inspector, during … |
UK Government | Closed | 28 Apr 2025 |
| P-003058 | Care Quality Commission Mr and Mrs B complain the Care Quality Commission failed to properly inspect the Nursing Home. The also say It … |
UK Government | Partly upheld | 15 Oct 2024 |
| P-003045 | Care Quality Commission Dr C explains that after the coroner’s inquest concluded, more information came to light and she raised concerns with the … |
UK Government | Upheld | 14 Aug 2024 |