Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005186 | Cambridge University Hospitals NHS Foundation Tru… Mrs O complains the Trust administered an incorrect dose of medication in September 2023. She also complains about the attitude … |
NHS in England | Closed | 1 Apr 2026 |
| P-005081 | Cambridge University Hospitals NHS Foundation Tru… Ms F complains about various aspects of care and treatment provided to her late father Mr F between April and … |
NHS in England | Partly upheld | 23 Mar 2026 |
| P-005075 | Cambridge University Hospitals NHS Foundation Tru… Mrs Y complains the Trust failed to recognise her grandmother’s deterioration, inform her of this and relax visiting restrictions. |
NHS in England | Upheld | 23 Mar 2026 |
| P-004987 | Cambridge University Hospitals NHS Foundation Tru… Mr D complained the Practice and two NHS trusts have failed to diagnose him with botulism and provide treatment for … |
NHS in England | Closed | 5 Mar 2026 |
| P-003559 | Cambridge University Hospitals NHS Foundation Tru… Miss G complains that clinicians from a hospital at the Trust did not properly monitor her eye condition and did … |
NHS in England | Closed | 26 May 2025 |
| P-003383 | Cambridge University Hospitals NHS Foundation Tru… Mr R complains about Cambridge Trust’s decision to give his wife palliative care instead of surgery. He complains about the … |
NHS in England | Not upheld | 11 Feb 2025 |
| P-003152 | Cambridge University Hospitals NHS Foundation Tru… Ms A complains about the Trust’s care and treatment of her son’s diagnosis and treatment of Crohn’s disease between 2016 … |
NHS in England | Closed | 6 Nov 2024 |
| P-003063 | Cambridge University Hospitals NHS Foundation Tru… Mrs T complains that Cambridge University Hospitals NHS Foundation Trust failed to prevent her mother falling in hospital and incorrectly … |
NHS in England | Closed | 22 Oct 2024 |
| P-002825 | Cambridge University Hospitals NHS Foundation Tru… Miss E complained hospital ward staff handled her sister roughly when she was asleep. Miss E says her sister felt … |
NHS in England | Closed | 31 Jul 2024 |
| P-002746 | Cambridge University Hospitals NHS Foundation Tru… Ms A complains about the care and treatment her fiancé had from the Trust after his kidney and pancreas transplant … |
NHS in England | Upheld | 29 Jul 2024 |
| P-002800 | Cambridge University Hospitals NHS Foundation Tru… Mrs A is concerned her mother, Mrs B, was placed on a ventilator and kept on this throughout her admission. … |
NHS in England | Closed | 25 Jul 2024 |
| P-002432 | Cambridge University Hospitals NHS Foundation Tru… Mr U complains the Trust did not arrange to remove his catheter in a timely manner. |
NHS in England | Upheld | 31 Jan 2024 |
| P-003896 | Cambridge University Hospitals NHS Foundation Tru… Mr A is complaining about an operation he had on 20 January 2022 to remove an obstruction from his nose, … |
NHS in England | Closed | 29 Sep 2023 |
| P-001943 | Cambridge University Hospitals NHS Foundation Tru… Mrs H complains about the Trust's care of her husband and how it managed his catheter. She also complains about … |
NHS in England | Closed | 14 Apr 2023 |
| P-001832 | Cambridge University Hospitals NHS Foundation Tru… Ms V complains about the Trust's care and treatment of her son in April 2018. She complains it did not … |
NHS in England | Closed | 15 Nov 2022 |
| P-001475 | Cambridge University Hospitals NHS Foundation Tru… Mrs D complains on behalf of her husband, Mr D. She says the Trust’s communication was poor as it failed … |
NHS in England | Closed | 26 Jul 2022 |
| P-001238 | Cambridge University Hospitals NHS Foundation Tru… Ms U complained that the Trust did not show compassion or arrange follow-up care when she suffered a miscarriage. |
NHS in England | Upheld | 30 Dec 2021 |