Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001987 | Border Force Ms Y complains Border Force failed to update its records which led to her being detained when returning to the … |
UK Government | Closed | 26 May 2023 |
| P-001363 | Border Force Ms A complained that when a family heirloom was sent to her from overseas, it was damaged by Border Force … |
UK Government | Closed | 27 Apr 2022 |