Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004871 | Bolton NHS Foundation Trust Mrs S complains the Trust did not properly repair her mother's hernia in September 2023. |
NHS in England | Closed | 23 Feb 2026 |
| P-004402 | Bolton NHS Foundation Trust Miss Y complains about the care and treatment she received from the Trust during labour in 1999. She complains her … |
NHS in England | Closed | 4 Dec 2025 |
| P-004097 | Bolton NHS Foundation Trust Miss C complains that doctors at a hospital did not treat her daughter appropriately for a heart condition she later … |
NHS in England | Closed | 21 Sep 2025 |
| P-001798 | Bolton NHS Foundation Trust Miss I complains about her mother’s nutritional and nursing care, a lack of safeguarding leading to an assault by another … |
NHS in England | Closed | 9 Feb 2023 |