Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004342 | Black Country Integrated Care Board Mr A says his GP Practice refused to grant him a medical exemption certificate for free prescriptions. |
NHS in England | Closed | 26 Nov 2025 |
| P-003651 | Black Country Integrated Care Board Ms A complains about the Integrated Care Board's decision not to conduct a full assessment of her mother's eligibility for … |
NHS in England | Closed | 29 Jul 2025 |
| P-003106 | Black Country Integrated Care Board Ms F complains Black Country Integrated Care Board mismanaged her complaint about a continuing healthcare checklist it completed for her … |
NHS in England | Upheld | 29 Nov 2024 |
| P-002962 | Black Country Integrated Care Board Mrs L complains about the care and treatment the care home provided to her husband before he died and that … |
NHS in England | Closed | 5 Sep 2024 |
| P-003858 | Black Country Integrated Care Board Ms B complains the ICB wrongly decided not to fully assess her mother’s needs to check if she was eligible … |
NHS in England | Closed | 29 Sep 2023 |