Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005165 | Black Country Healthcare NHS Foundation Trust Mr C complains about the mental health trust rejecting his referral on three occasions. He says this delayed his diagnosis … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-004442 | Black Country Healthcare NHS Foundation Trust Mr X complains about the care and treatment provided by the hospital Trust in 2024. Mr X complains he was … |
NHS in England | Closed | 9 Dec 2025 |
| P-003508 | Black Country Healthcare NHS Foundation Trust Miss U complains about the way Black Country Healthcare NHS Foundation Trust and The Royal Wolverhampton NHS Trust managed her … |
NHS in England | Closed | 22 Apr 2025 |
| P-002383 | Black Country Healthcare NHS Foundation Trust Mr A complains the Trust wrongly prescribed his mother with antipsychotic medication. |
NHS in England | Closed | 14 Dec 2023 |