Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004907 | Birmingham Community Healthcare NHS Foundation Tr… Mrs L complains about the Trust’s failure to provide palliative care and support to her child with a life-limiting condition. |
NHS in England | Partly upheld | 25 Feb 2026 |
| P-004163 | Birmingham Community Healthcare NHS Foundation Tr… Mrs O complains about how the Trusts cared for her daughter. She complains about neglect, conduct of nurses, delays in … |
NHS in England | Closed | 7 Oct 2025 |
| P-003043 | Birmingham Community Healthcare NHS Foundation Tr… Mrs E complains that since 2018 the Trust has held multi-disciplinary team meetings and discussions about the care of her … |
NHS in England | Closed | 22 Oct 2024 |
| P-001562 | Birmingham Community Healthcare NHS Foundation Tr… Mr L complains the Trust did not care for his wife’s needs. He says it failed to give her the … |
NHS in England | Closed | 31 Oct 2022 |