Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005294 | Barts Health NHS Trust Mr D complains that an NHS Trust lost his father’s hearing aids during a hospital admission and later handled his … |
NHS in England | Closed | 26 Apr 2026 |
| P-005235 | Barts Health NHS Trust Ms O complains about the maternity care she had from the Trust on 9 and 10 October 2023. |
NHS in England | Upheld | 16 Apr 2026 |
| P-005213 | Barts Health NHS Trust Miss D complains about the care and treatment the Trust gave her mother, Mrs D, in January and February 2022. |
NHS in England | Closed | 12 Apr 2026 |
| P-005108 | Barts Health NHS Trust Miss R complains the Trust failed to properly plan for her abortion procedure after she had a miscarriage in 2022. … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005045 | Barts Health NHS Trust Mr Y complains the Trust did not monitor and treat his blocked arteries in a timely manner. |
NHS in England | Partly upheld | 17 Mar 2026 |
| P-004919 | Barts Health NHS Trust Miss A states that, from August 2020 onwards, the Trust repeatedly failed to provide her with safe, timely and appropriate … |
NHS in England | Closed | 25 Feb 2026 |
| P-004781 | Barts Health NHS Trust Mr R complains about the care and treatment his father received for gallbladder issues from Dec 2023 to February 2024. |
NHS in England | Closed | 4 Feb 2026 |
| P-004463 | Barts Health NHS Trust Mrs O says the Trust did not treat her correctly following a breast cancer diagnosis. |
NHS in England | Closed | 12 Dec 2025 |
| P-004433 | Barts Health NHS Trust Dr G complains about the treatment provided to her son, Mr K. She says that Mr K was not given … |
NHS in England | Closed | 28 Nov 2025 |
| P-004424 | Barts Health NHS Trust Miss B complains the Trust failed to prevent an assault that took place on her father whilst in ED. |
NHS in England | Closed | 26 Nov 2025 |
| P-004245 | Barts Health NHS Trust Mrs V complains about Barts Health NHS Trust's care while transferring her father, Mr W, to a different hospital. She … |
NHS in England | Closed | 27 Oct 2025 |
| P-004077 | Barts Health NHS Trust Mr W complained about the Trust’s decisions to discharge his mother and a lack of treatment for her pneumonia. |
NHS in England | Closed | 29 Sep 2025 |
| P-003970 | Barts Health NHS Trust Mr P complains on behalf of his wife Mrs K about treatment for gallbladder cancer and management of post-procedure infections … |
NHS in England | Closed | 17 Sep 2025 |
| P-004083 | Barts Health NHS Trust Ms C complains the organisations failed to diagnose her brother's stomach cancer and symptoms of sepsis. |
NHS in England | Closed | 8 Sep 2025 |
| P-003711 | Barts Health NHS Trust Miss K complains about the Trust's care of her son. She complains about continence care, medication and treatment, communication, physiotherapy, … |
NHS in England | Closed | 23 Jul 2025 |
| P-003676 | Barts Health NHS Trust Mr H complains about how clinicians at a hospital managed his mother's worsening health. He also has concerns about communication … |
NHS in England | Closed | 14 Jul 2025 |
| P-003499 | Barts Health NHS Trust Miss H complains following her mother’s admission to the Trust in September 2023. She complains it did not get the … |
NHS in England | Closed | 13 Apr 2025 |
| P-003421 | Barts Health NHS Trust Miss F complains about the care and treatment provided by the Trust to her father between November 2020 and April … |
NHS in England | Partly upheld | 28 Mar 2025 |
| P-003181 | A practice in the Newham area Mr B complains the poor standard of nursing care Barts Health NHS Trust provided to his father in October 2023 … |
NHS in England | Closed | 20 Dec 2024 |
| P-003220 | Barts Health NHS Trust Mrs M complains the Trust did not act with enough urgency in July 2023 when her husband reported his leukaemia … |
NHS in England | Not upheld | 16 Dec 2024 |
| P-003092 | Barts Health NHS Trust Mr O complains Barts Health NHS Trust failed to appropriately facilitate the delivery of his baby son on 21 May … |
NHS in England | Closed | 28 Oct 2024 |
| P-002916 | Barts Health NHS Trust Ms P complains the Trust did not communicate appropriately about her father’s condition and prognosis. She also complains the Trust … |
NHS in England | Closed | 19 Sep 2024 |
| P-002986 | Barts Health NHS Trust Mr G complained about poor communication and inpatient care following his father’s inpatient admission. |
NHS in England | Closed | 10 Sep 2024 |
| P-002940 | Barts Health NHS Trust Mr H complains the Trust did not carry out the operation to remove his tonsils correctly because they were only … |
NHS in England | Closed | 10 Sep 2024 |
| P-002874 | Barts Health NHS Trust Miss E complains about the care and treatment provided by the Trust during her father’s admission between 28 January and … |
NHS in England | Closed | 30 Aug 2024 |
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