Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005280 | Barking, Havering and Redbridge University Hospit… Mrs O complains about Barking, Havering and Redbridge University Hospitals NHS Trust. She says the length of time she waited … |
NHS in England | Closed | 23 Apr 2026 |
| P-004405 | Barking, Havering and Redbridge University Hospit… Mrs O complains about delays in the Trust completing an MRI scan, reviewing the MRI scan, and treating her husband … |
NHS in England | Closed | 28 Nov 2025 |
| P-004298 | Barking, Havering and Redbridge University Hospit… Ms R complains that the Trust failed to tell her and her gynaecology consultant about an adhesion surgeons found during … |
NHS in England | Closed | 21 Nov 2025 |
| P-004165 | Barking, Havering and Redbridge University Hospit… Mr W complains that his aunt, Mrs O, was incorrectly put onto end-of-life care without any consultation with her family, … |
NHS in England | Closed | 1 Oct 2025 |
| P-003795 | Barking, Havering and Redbridge University Hospit… Mr K claims that a four-year delay in cancer diagnosis and a surgical error led to a leg infection and … |
NHS in England | Closed | 19 Aug 2025 |
| P-003567 | Barking, Havering and Redbridge University Hospit… Mrs X complains about issues with communication following her brother’s death. She says she was told the bereavement team would … |
NHS in England | Closed | 18 May 2025 |
| P-003422 | Barking, Havering and Redbridge University Hospit… Ms R complains about the care the Trust provided between December 2022 and January 2023. Specifically, she complains that between … |
NHS in England | Closed | 18 Mar 2025 |
| P-003209 | Barking, Havering and Redbridge University Hospit… Mrs E complains about the care and treatment the Trust gave to her mother while she was an inpatient between … |
NHS in England | Not upheld | 13 Dec 2024 |
| P-003076 | Barking, Havering and Redbridge University Hospit… Mr B complains staff did not detect perforation in Mrs B’s throat after her gastroscopy and they discharged her without … |
NHS in England | Closed | 20 Oct 2024 |
| P-003004 | Barking, Havering and Redbridge University Hospit… Mrs T complains the Trust failed to diagnose her husband with cancer, resulting in his death. |
NHS in England | Closed | 5 Sep 2024 |
| P-002925 | Barking, Havering and Redbridge University Hospit… Mrs P complains her husband’s condition was initially misdiagnosed and the delay in making the correct diagnosis led to a … |
NHS in England | Closed | 4 Sep 2024 |
| P-002956 | Barking, Havering and Redbridge University Hospit… Mr E complains about a misdiagnosis of Complex Regional Pain Syndrome (CRPS) and the subsequent incorrect treatment he was given … |
NHS in England | Closed | 3 Sep 2024 |
| P-002698 | Barking, Havering and Redbridge University Hospit… Mr O complains the Trust failed to diagnose his wife’s gallbladder cancer, leading to her unnecessary death. |
NHS in England | Partly upheld | 26 Jun 2024 |
| P-002695 | Barking, Havering and Redbridge University Hospit… Mrs N complains about aspects of care and treatment the Trust, Practice A and Practice B provided to her son, … |
NHS in England | Closed | 23 Jun 2024 |
| P-002666 | Barking, Havering and Redbridge University Hospit… Mrs A complains a midwife at the Trust would not let her sit on a birthing ball during labour on … |
NHS in England | Closed | 20 Jun 2024 |
| P-002668 | Barking, Havering and Redbridge University Hospit… Dr U complains about the care the Trust gave to her mother. |
NHS in England | Upheld | 16 Jun 2024 |
| P-002690 | Barking, Havering and Redbridge University Hospit… Mrs S complains, on behalf of her brother about his care. She says the Trust performed his bowel resection poorly … |
NHS in England | Closed | 11 Jun 2024 |
| P-002515 | Barking, Havering and Redbridge University Hospit… Mrs B complains the Trust failed to correctly diagnose her husband with a bowel mass because it did not arrange … |
NHS in England | Not upheld | 4 Mar 2024 |
| P-002463 | Barking, Havering and Redbridge University Hospit… Mrs M complains that the Trust failed to diagnose her daughter's fracture correctly and it sent a physiotherapy referral to … |
NHS in England | Closed | 14 Feb 2024 |
| P-003893 | Barking, Havering and Redbridge University Hospit… Mrs F complains about the Trust's care of her brother in May and June 2019. She says it did not … |
NHS in England | Upheld | 17 Oct 2023 |
| P-002051 | Barking, Havering and Redbridge University Hospit… Ms A complains the Trust delayed doing blood tests and a CT scan for her father. |
NHS in England | Closed | 9 Jun 2023 |
| P-001782 | Barking, Havering and Redbridge University Hospit… Mr A complains Trust staff did not provide appropriate treatment to his mother. He also complains the Trust made treatment … |
NHS in England | Closed | 27 Feb 2023 |
| P-001059 | Barking, Havering and Redbridge University Hospit… Mr T complains about the care and treatment the Trust provided to his brother, Mr O. Specifically, Mr T complains … |
NHS in England | Not upheld | 28 Apr 2021 |