Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005239 | Avon and Wiltshire Mental Health Partnership NHS … Mrs E complains about the care her daughter, Ms C, received from the Trust in 2022 and 2023. She says … |
NHS in England | Closed | 19 Apr 2026 |
| P-005126 | Avon and Wiltshire Mental Health Partnership NHS … Mr M complains on behalf of Ms M about care provided by Avon and Wiltshire Mental Health Partnership NHS Trust … |
NHS in England | Closed | 27 Mar 2026 |
| P-004762 | Avon and Wiltshire Mental Health Partnership NHS … Mr Q complains about care and treatment options offered for his anxiety disorder. |
NHS in England | Closed | 30 Jan 2026 |
| P-003733 | Avon and Wiltshire Mental Health Partnership NHS … Mr E complains about his brother's care and treatment from April - October 2019. He told us the Trust did … |
NHS in England | Partly upheld | 6 Jul 2025 |
| P-002499 | Avon and Wiltshire Mental Health Partnership NHS … Ms E complains that when the Trust's Crisis Team visited her they did not listen to her concerns. She complains … |
NHS in England | Closed | 28 Mar 2024 |
| P-001717 | Avon and Wiltshire Mental Health Partnership NHS … Mr A complains about the Trust's care and treatment of his fiancée, Ms E. He complains about the communication and … |
NHS in England | Partly upheld | 25 Jan 2023 |
| P-001647 | Avon and Wiltshire Mental Health Partnership NHS … Ms U complains about the delays, appropriateness, suitability and professionalism of the treatment she received from Avon and Wiltshire Mental … |
NHS in England | Not upheld | 31 Oct 2022 |