Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005026 | Ashford and St Peter's Hospitals NHS Foundation T… Mr W complains about aspects of care provided by a hospital Trust to his father. He told us the Trust … |
NHS in England | Partly upheld | 12 Mar 2026 |
| P-004986 | Ashford and St Peter's Hospitals NHS Foundation T… Ms A complains the Trust conducted and charged her for an appendectomy that could have been delayed to allow her … |
NHS in England | Closed | 5 Mar 2026 |
| P-004574 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs Y complains the Trust discharged her husband, Mr Y, in May 2023 without obtaining further investigations which would have … |
NHS in England | Partly upheld | 6 Jan 2026 |
| P-004306 | Ashford and St Peter's Hospitals NHS Foundation T… Miss L complains about aspects of the care provided to her by Ashford and St Peter's Hospitals NHS Foundation Trust … |
NHS in England | Closed | 20 Nov 2025 |
| P-004138 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs A complains the Trust failed to provide appropriate care and treatment to her mother, by not reviewing her in … |
NHS in England | Closed | 22 Oct 2025 |
| P-004179 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs O complains the Trust delayed diagnosing her sister, Ms C, with lung cancer. She states the Trust should have … |
NHS in England | Closed | 1 Oct 2025 |
| P-003963 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs G complains that Ashford and St Peter's Hospitals NHS Foundation Trust did not provide appropriate care, treatment, and monitoring … |
NHS in England | Partly upheld | 16 Sep 2025 |
| P-003749 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs O raised concerns that the Trust failed to follow blood monitoring and medication guidelines for hypothyroidism during her pregnancy. … |
NHS in England | Closed | 1 Aug 2025 |
| P-003702 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs B complains about the Trust’s management of her husband's diagnosis and decisions around palliative care. |
NHS in England | Partly upheld | 17 Jul 2025 |
| P-003642 | Ashford and St Peter's Hospitals NHS Foundation T… Mr F says the Trust failed to act in line with his sickle cell care protocol and the Trust’s own … |
NHS in England | Closed | 3 Jul 2025 |
| P-003570 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs H complains staff delayed diagnosing her husband’s pulmonary arteriovenous malformation. |
NHS in England | Closed | 27 May 2025 |
| P-003095 | Ashford and St Peter's Hospitals NHS Foundation T… Mr E complains about how doctors cared for and treated his mother in hospital. He is particularly concerned about how … |
NHS in England | Partly upheld | 29 Oct 2024 |
| P-002995 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs J complains staff delayed diagnosing the cause of her husband’s breathlessness and they should have found his pulmonary arteriovenous … |
NHS in England | Closed | 25 Sep 2024 |
| P-002431 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs I complains the Trust did not give the right treatment to her husband and did not tell her about … |
NHS in England | Closed | 18 Jan 2024 |
| P-001885 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs A complains a midwife at the Trust incorrectly referred her to social services, made inappropriate comments and questioned her … |
NHS in England | Partly upheld | 10 Mar 2023 |
| P-001822 | Ashford and St Peter's Hospitals NHS Foundation T… Dr O complains the Trust did not request urgent gastrological investigations as agreed in her outpatient appointment. |
NHS in England | Closed | 17 Feb 2023 |
| P-001616 | Ashford and St Peter's Hospitals NHS Foundation T… Mr A complains the Trust did not tell him and his wife, Mrs A, about the criteria for IVF treatment … |
NHS in England | Closed | 9 Nov 2022 |
| P-001464 | Ashford and St Peter's Hospitals NHS Foundation T… Miss U complains about the poor communication and misinformation she received from the Trust while her father, Mr U, was … |
NHS in England | Closed | 21 Jul 2022 |