Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004854 | An independent provider in the Tonbridge and Mall… Mr U complains about the treatment he received at a physiotherapy appointment in June 2024. He complains the clinician did … |
NHS in England | Closed | 18 Feb 2026 |
| P-004348 | An independent provider in the Tonbridge and Mall… Mrs A complains about the care and treatment a Practice in the Kent area, Healthshare Ltd and Dartford and Gravesham … |
NHS in England | Partly upheld | 26 Nov 2025 |