Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004658 | An independent provider in the Hammersmith and Fu… Mrs H complains on behalf of her late uncle about the care he received whilst a resident at a Care … |
NHS in England | Closed | 21 Jan 2026 |
| P-003684 | An independent provider in the Hammersmith and Fu… Mrs D complains staff allowed Mr E to leave his mental health facility. Mrs D also complains staff did not … |
NHS in England | Partly upheld | 10 Jul 2025 |
| P-003423 | An independent provider in the Hammersmith and Fu… Mrs F complains about the care and treatment provided to her father by Northamptonshire Healthcare NHS Foundation Trust (NH Trust) … |
NHS in England | Upheld | 25 Mar 2025 |