Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004665 | An independent provider in the City of Derby area The K's complain WMAS and 111 incorrectly categorised their mother's symptoms, 111 did not give an estimated time for ambulance … |
NHS in England | Closed | 22 Jan 2026 |
| P-002808 | An independent provider in the City of Derby area Mrs A complains about the Trust's care and treatment in relation to her hysterectomy. |
NHS in England | Closed | 22 Jul 2024 |