Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004347 | A practice in the York area Mrs R complains the Surgery stopped providing her with usual nose spray and did not discuss this with her before … |
NHS in England | Upheld | 26 Nov 2025 |
| P-003856 | A practice in the York area Mr S complains the Practice did not see his wife face-to-face, it prescribed too much paracetamol and it missed signs … |
NHS in England | Closed | 25 Jul 2023 |