Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003660 | A practice in the West Northamptonshire area Mr F complains that between 2017 and February 2024 the Practice failed to investigate or treat his recurring pains appropriately. … |
NHS in England | Closed | 28 Jul 2025 |
| P-003160 | A practice in the West Northamptonshire area Ms B complains the Practice refused to send a GP to visit her father at home despite his deterioration and … |
NHS in England | Upheld | 28 Nov 2024 |
| P-002406 | A practice in the West Northamptonshire area Miss L complains the Practice did not do blood tests for her daughter or diagnose thyroid problems soon enough. She … |
NHS in England | Closed | 18 Jan 2024 |