Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003498 | A practice in the Suffolk area Mrs R complains the Practice did not appropriately manage her husband’s palliative care. She says it did not properly manage … |
NHS in England | Closed | 29 Apr 2025 |
| P-002669 | A practice in the Suffolk area (the Surgery) Mrs A complains the Surgery did not act on her requests to chase secondary care for an update on her … |
NHS in England | Closed | 2 Jun 2024 |
| P-002586 | A practice in the Suffolk area Miss A complains that a GP assaulted her, did not provide a chaperone and did not use gel when carrying … |
NHS in England | Closed | 27 May 2024 |
| P-002567 | A practice in the Suffolk area Mrs A complains about how the Practice reviewed her medication in May 2022. |
NHS in England | Closed | 24 Apr 2024 |
| P-002336 | A practice in the Suffolk area Mr I complains the Practice prescribed him higher than the recommended dose of his blood pressure medication for ten years. |
NHS in England | Closed | 4 Dec 2023 |