Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004475 | A practice in the South Gloucestershire area Miss X complains about the care and treatment her three-year-old daughter received from the Practice in November 2024. She says … |
NHS in England | Not upheld | 16 Dec 2025 |
| P-003693 | A practice in the South Gloucestershire area Miss A complains the organisations did not act as they should have when she was trying to arrange a tonsillectomy. … |
NHS in England | Closed | 13 Jul 2025 |