Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004497 | A practice in the Somerset area Dr O says her GP Practice did not treat her appropriately after she was diagnosed with shingles. |
NHS in England | Closed | 17 Dec 2025 |
| P-003366 | A practice in the Somerset area Mrs T complains that failings by the Practice and the Trust between 2014 and 2017, delayed diagnosis of her sister’s … |
NHS in England | Closed | 28 Feb 2025 |
| P-003074 | A practice in the Somerset area Mrs G complains about the care provided to her father between March and 4 November 2022. |
NHS in England | Partly upheld | 10 Oct 2024 |
| P-001818 | A practice in the Somerset area Miss O complains the Practice was not clear during an asthma review. She also says it did not listen to … |
NHS in England | Closed | 28 Feb 2023 |
| P-001796 | A practice in the Somerset area Mrs O complains the Practice did not refer her husband, Mr O, under the two week urgent cancer pathway. |
NHS in England | Not upheld | 27 Feb 2023 |