Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004535 | A practice in the Solihull area Ms S is unhappy with the delay in referral and length of time taken for a removal and re-fitting of … |
NHS in England | Not upheld | 22 Dec 2025 |
| P-003773 | A practice in the Solihull area Mr P complains the Practice did not make the appropriate referrals for his wife prior to her death. |
NHS in England | Upheld | 20 Aug 2025 |
| P-003112 | A practice in the Solihull area Mr A complains that on 1 September 2024, the Practice failed to correctly diagnose deep vein thrombosis (DVT) in his … |
NHS in England | Closed | 7 Nov 2024 |
| P-002883 | A practice in the Solihull area Miss A complains the Practice failed to identify that she had a lump in her breast at an appointment in … |
NHS in England | Closed | 8 Aug 2024 |