Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005258 | A practice in the Sheffield area Mr H complains the Practice have been denying him proxy assess to his daughter’s medical records and have refused his … |
NHS in England | Closed | 21 Apr 2026 |
| P-004964 | A practice in the Sheffield area Mrs U complains the Practice did not provide her with appropriate interventions to support her mental health. |
NHS in England | Closed | 2 Mar 2026 |
| P-004218 | A practice in the Sheffield area Mr O believes he was poisoned and complains the Practice refused to do blood tests to confirm this and provide … |
NHS in England | Closed | 30 Sep 2025 |
| P-003736 | A practice in the Sheffield area Mrs B complains about how the organisations managed her daughter's breast cancer. She complains about treatment, communication and complaint handling. |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003417 | A practice in the Sheffield area Miss A complains about the delay she encountered registering with the Practice, about its staff being unprofessional and about its … |
NHS in England | Closed | 28 Mar 2025 |
| P-002630 | A practice in the Sheffield area Mrs L complains about different areas of the care and treatment the Practice gave to her husband between January 2022 … |
NHS in England | Closed | 23 May 2024 |
| P-002631 | A practice in the Sheffield area Mr C complains about the treatment the organisations gave to his mother between February and June 2022. |
NHS in England | Closed | 30 Apr 2024 |