Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004957 | A practice in the Sandwell area Mrs A complains that the Practice telephone consultation in early February was inadequate and led to her mother’s death the … |
NHS in England | Closed | 27 Feb 2026 |
| P-004606 | A practice in the Sandwell area Miss L complains the Trust and Practice misdiagnosed her for seven months. She complains she was prescribed unnecessary medications due … |
NHS in England | Upheld | 13 Jan 2026 |
| P-002813 | A practice in the Sandwell area Mrs A complains the Practice did not refer her to the orthopaedic service in September 2023. She also says when … |
NHS in England | Closed | 22 Jul 2024 |
| P-003853 | A practice in the Sandwell area Mr S complains about how the Practice acted when his father called after having a fall. He says his father … |
NHS in England | Closed | 18 Jul 2023 |