Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004130 | A practice in the Oldham area Mrs B complains that on 10 and 24 October 2022, the Trust did not take steps to protect her sister … |
NHS in England | Partly upheld | 19 Oct 2025 |
| P-003714 | A practice in the Oldham area Mrs A complains the Practice failed to provide face to face GP appointments for her mother. |
NHS in England | Closed | 9 Jul 2025 |
| P-002812 | A practice in the Oldham area Mr O complains the Practice did not process his repeat prescription correctly causing a delay and leaving him without vital … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-003827 | A practice in the Oldham area Ms A complains that between February and June 2021 the Practice gave her incorrect advice about getting help and it … |
NHS in England | Closed | 28 Jul 2023 |