Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005059 | A practice in the Liverpool area Miss E complains that the Practice did not refer her dad, Mr E, to the correct Trusts to support him … |
NHS in England | Closed | 19 Mar 2026 |
| P-004834 | A practice in the Liverpool area Mr R complains the Practice incorrectly told him he had chronic obstructive pulmonary disease (COPD) and emphysema in April 2021. … |
NHS in England | Closed | 13 Feb 2026 |
| P-002580 | A practice in the Liverpool area Mrs B complains the Practice did not provide her with a timely referral to hospital in August 2022 after a … |
NHS in England | Closed | 28 May 2024 |
| P-001728 | A practice in the Liverpool area Mrs H complains the Practice misdiagnosed her mother with plantar fasciitis, offered inappropriate treatment for her pain and refused to … |
NHS in England | Closed | 30 Jan 2023 |