Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005215 | A practice in the Leeds area Miss S complains the Practice booked her daughter into the wrong audiology clinic. |
NHS in England | Closed | 13 Apr 2026 |
| P-005115 | A practice in the Leeds area Miss A complains about the Practice and the lack of action it took when she requested an ADHD referral for … |
NHS in England | Closed | 26 Mar 2026 |
| P-004682 | A practice in the Leeds area Mrs A complains about the care and treatment provided to her father, Mr R, by the Practice on 13 August … |
NHS in England | Closed | 26 Jan 2026 |
| P-004551 | A practice in the Leeds area Ms J complains the Practice did not appropriately treat her perimenopause symptoms and disregarded her concerns based on normal blood … |
NHS in England | Closed | 29 Dec 2025 |
| P-004510 | A practice in the Leeds area Mr U is complaining the Practice wrongly told him he needed to inform the DVLA that he had suspected Obstructive … |
NHS in England | Closed | 18 Dec 2025 |
| P-003483 | A practice in the Leeds area Mrs O complains the Practice did not complete timely investigations into her husband’s symptoms between 3 March and 27 September … |
NHS in England | Closed | 1 Apr 2025 |
| P-003515 | A practice in the Leeds area Miss T complains the Practice failed to provide a good standard of care for her father between January and November … |
NHS in England | Closed | 31 Mar 2025 |
| P-003028 | A practice in the Leeds area Mr and Mrs R complain the care home provider failed to provide good end of life care to their mother … |
NHS in England | Closed | 22 Oct 2024 |
| P-002033 | A practice in the Leeds area Mrs B complains the Practice failed to refer her to gynaecology to treat a prolapse. |
NHS in England | Closed | 29 Jun 2023 |
| P-001803 | A practice in the Leeds area Mrs A complains the Practice failed to do an urgent cancer referral for her mother. |
NHS in England | Closed | 27 Feb 2023 |