Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004698 | A practice in the Canterbury area Mrs D says, at an appointment in April 2024, a GP at a practice in the Kent area did not … |
NHS in England | Closed | 27 Jan 2026 |
| P-004348 | An independent provider in the Tonbridge and Mall… Mrs A complains about the care and treatment a Practice in the Kent area, Healthshare Ltd and Dartford and Gravesham … |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-002968 | A practice in the Kent area Mrs U complains the Practice failed to advise her an orthopaedic referral was rejected between January 2023 and February 2024. |
NHS in England | Closed | 26 Sep 2024 |
| P-002687 | A practice in the Kent area Mrs L complains that in February 2023 the Practice did not process a rheumatology referral for her. |
NHS in England | Closed | 26 Jun 2024 |
| P-003885 | A practice in the Kent area Mrs O complains the Practice prescribed end-of-life medication to her husband without explaining why. |
NHS in England | Closed | 26 Jul 2023 |