Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005068 | A practice in the Dudley area Miss A complains about her care from 2021-2025. She complains that the Practice did not treat her appropriately for psoriatic … |
NHS in England | Closed | 20 Mar 2026 |
| P-004336 | A practice in the Dudley area Mrs Q complains about the care provided by the Surgery, Trust and Centre to her son, Mr P, between 25 … |
NHS in England | Not upheld | 26 Nov 2025 |
| P-004226 | A practice in the Dudley area Mrs L complains the Practice should have referred her mum for secondary care investigations sooner than it did. |
NHS in England | Closed | 9 Oct 2025 |
| P-003746 | A practice in the Dudley area Mr G complains about the Practice’s treatment of his wife from April to May 2023. Mr G complains the Practice … |
NHS in England | Not upheld | 19 Aug 2025 |
| P-001977 | A practice in the Dudley area Mrs A complains about the Practice's assessment of her father. She says it missed the signs of a stroke and … |
NHS in England | Not upheld | 25 Apr 2023 |