Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004826 | A practice in the Dorset area | NHS in England | Closed | 12 Feb 2026 |
| P-004583 | A practice in the Dorset area Miss K complains the practice should not have ended her prescription. |
NHS in England | Closed | 7 Jan 2026 |
| P-004391 | A practice in the Dorset area Ms R complains about the triage and assessment of her mother when she contacted the Practice with chest infection. She … |
NHS in England | Closed | 3 Dec 2025 |
| P-003959 | A practice in the Dorset area Mr A complains about how the organisations cared for his rectal pain and mobility issues. He is unhappy about treatment … |
NHS in England | Closed | 23 Sep 2025 |
| P-003330 | A practice in the Dorset area Mrs T complains the Practice denied her husband’s request for a home visit on19 July 2023, instead arranging a telephone … |
NHS in England | Closed | 6 Feb 2025 |