Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004848 | A practice in the Cumberland area Mrs I complains about not being given a face-to-face GP appointment following an injury. Mrs I also says she had … |
NHS in England | Closed | 17 Feb 2026 |
| P-003115 | A practice in the Cumberland area Mr O complains a GP was rude during an appointment in February 2024 and failed to provide the necessary information … |
NHS in England | Closed | 27 Nov 2024 |