Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005056 | A practice in the Croydon area Mr R complains the Practice did not adequately manage his sister’s mental health, medication and suicidal ideation. He also complains … |
NHS in England | Closed | 19 Mar 2026 |
| P-004521 | A practice in the Croydon area Miss K complains that the Practice did not approve the prescription exemption form that she submitted to it in a … |
NHS in England | Closed | 18 Dec 2025 |
| P-003710 | A practice in the Croydon area Mr F complains about the treatment he received from his GP Practice from January – July 2024. Mr F says … |
NHS in England | Closed | 23 Jul 2025 |
| P-003529 | A practice in the Croydon area Ms O complains her referral to another endocrinology team was not sent to the correct hospital, which resulted in her … |
NHS in England | Not upheld | 30 Apr 2025 |
| P-003235 | A practice in the Croydon area Mrs T complains the Practice did not do enough to manage and monitor her mother’s ongoing medical conditions, including issues … |
NHS in England | Partly upheld | 16 Dec 2024 |