Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003655 | A practice in the County Durham area Mrs R complains about how clinicians at two different organisations cared for and treated her mother towards the end of … |
NHS in England | Not upheld | 30 Jun 2025 |
| P-002053 | A practice in the County Durham area Mrs N complains that between July and October 2021, the Practice nurse failed to refer her for investigations of severe … |
NHS in England | Closed | 18 Jun 2023 |