Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004984 | A practice in the Cornwall area Mrs C complains about aspects of care and treatment the Practice provided to his mother, between mid July 2023 and … |
NHS in England | Closed | 27 Feb 2026 |
| P-003553 | A practice in the Cornwall area Mr and Miss G complain Mrs G contacted the Practice several times in November 2023 about an ongoing cough but … |
NHS in England | Closed | 8 May 2025 |
| P-002864 | A practice in the Cornwall area Miss V complains the Practice did not get her informed consent before doing a smear test. |
NHS in England | Closed | 19 Aug 2024 |
| P-003881 | A practice in the Cornwall area Mr M complains about the Practice's care in December 2016. He says the Practice failed to act on his raised … |
NHS in England | Closed | 28 Sep 2023 |
| P-001761 | A practice in the Cornwall area Miss A complains on behalf of herself and her mother, Mrs A, about the care and treatment the Practice gave … |
NHS in England | Closed | 5 Jan 2023 |