Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004636 | A practice in the City of Derby area Mrs F complains about aspects of the care and treatment she received from the Practice between June and August 2024. … |
NHS in England | Closed | 19 Jan 2026 |
| P-004251 | A practice in the City of Derby area Mr A complains that the Urgent Care Centre misdiagnosed his father-in-law Mr L with a lower respiratory tract infection on … |
NHS in England | Closed | 12 Nov 2025 |
| P-004081 | A practice in the City of Derby area Miss A complains about the care her mother, Mrs A, received from the Practice when she had a tumour and … |
NHS in England | Closed | 16 Sep 2025 |
| P-002752 | A practice in the City of Derby area Mr and Mrs R complain about the care and treatment the Trust provided during Mrs R's pregnancy and the birth. … |
NHS in England | Partly upheld | 30 Jul 2024 |