Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005055 | A practice in the Birmingham area Ms R complains the Practice failed to inform her or take action following her test results in June 2023 for … |
NHS in England | Closed | 18 Mar 2026 |
| P-004757 | A practice in the Birmingham area | NHS in England | Closed | 30 Jan 2026 |
| P-004628 | A practice in the Birmingham area Ms C complains the Practice failed to categorise her husband's test result, delayed referring him for cancer treatment and did … |
NHS in England | Closed | 16 Jan 2026 |
| P-003538 | A practice in the Birmingham area Ms P complains about her mother’s care in November 2022 and says there were issues with contacting the Practice and … |
NHS in England | Closed | 7 May 2025 |
| P-002915 | A practice in the Birmingham area Mr A complains the Practice failed to act upon his requests to arrange his wife's annual flu vaccination between October … |
NHS in England | Closed | 29 Sep 2024 |
| P-002937 | A practice in the Birmingham area Mrs F complains staff did not promptly investigate her son’s seizures and they delayed finding his cancer. She also complains … |
NHS in England | Not upheld | 23 Sep 2024 |
| P-002851 | A practice in the Birmingham area Dr F complains the Practice and the Trust failed to spot the signs of sepsis in his 14-month-old son, who … |
NHS in England | Closed | 4 Aug 2024 |
| P-002310 | A practice in the Birmingham area Mr A complains the Practice failed to explain the potential side effects of the B12 injections it treated him with. … |
NHS in England | Closed | 24 Nov 2023 |
| P-003851 | A practice in the Birmingham area Miss T complains the Practice did not diagnose her correctly. |
NHS in England | Closed | 30 Jun 2023 |
| P-001952 | A practice in the Birmingham area Mrs A complains the Practice gave her a cortisone injection that made her symptoms and pain worse. |
NHS in England | Closed | 17 Apr 2023 |