Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,012 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002639 | University Hospitals of Derby and Burton NHS Foun… | NHS in England | Partly upheld | 13 May 2024 |
| P-002599 | A practice in the Wigan area Mr E complains that the Practice failed to appropriately assess and treat his father’s symptoms in the months before his … |
NHS in England | Upheld | 9 May 2024 |
| P-002606 | University Hospitals of North Midlands NHS Trust Mrs B complains staff at University Hospitals of North Midlands NHS Trust did not provide the treatment they should have … |
NHS in England | Closed | 8 May 2024 |
| P-002632 | Royal Devon University Healthcare NHS Foundation … Mr H complains on behalf of his grandson that the paediatrician did not appropriately manage his medication and there was … |
NHS in England | Closed | 8 May 2024 |
| P-002579 | HM Courts and Tribunals Service Mr A complains that HMCTS backdated the seal to indicate when a Remuneration Application was issued, which was lodged in … |
UK Government | Closed | 8 May 2024 |
| P-002628 | Bradford Teaching Hospitals NHS Foundation Trust Mr I complains the Trust missed several opportunities to review and prescribe his father’s regular medications between his admission in … |
NHS in England | Partly upheld | 6 May 2024 |
| P-002626 | A practice in the North Yorkshire area Mrs N complains that two organisations provided incorrect information to a mental health tribunal. |
NHS in England | Closed | 6 May 2024 |
| P-002654 | County Durham and Darlington NHS Foundation Trust Miss G complained about the Trust’s DNACPR decision and its decision to give her mother end of life medication. |
NHS in England | Closed | 2 May 2024 |
| P-002598 | Ministry of Defence Mrs C complains about the actions of the Ministry of Defence after her brother was killed in Northern Ireland in … |
UK Government | Closed | 2 May 2024 |
| P-002640 | Education and Skills Funding Agency Mr N complains about the decision the ESFA reached about a search and drug swipe test carried out in his … |
UK Government | Closed | 2 May 2024 |
| P-002608 | University Hospitals Sussex NHS Foundation Trust Ms Y complains about how the Trust reported on her mother’s CT scans and managed her cancer diagnosis. |
NHS in England | Partly upheld | 1 May 2024 |
| P-002624 | The Dudley Group NHS Foundation Trust Mrs H complained the Trust failed to remove her mother’s gall bladder when it should have. |
NHS in England | Upheld | 1 May 2024 |
| P-002545 | A practice in the Hertfordshire area Ms L complains the Practice and Trust failed to provide anything other than hormone therapy for post-menopausal bleeding. |
NHS in England | Closed | 30 Apr 2024 |
| P-002631 | A practice in the Sheffield area Mr C complains about the treatment the organisations gave to his mother between February and June 2022. |
NHS in England | Closed | 30 Apr 2024 |
| P-002589 | South Tees Hospitals NHS Foundation Trust Mr E complains about various aspects of the care and treatment clinicians at a hospital gave to his wife in … |
NHS in England | Upheld | 30 Apr 2024 |
| P-002540 | Child Maintenance Service (CMS) Mrs G complains about how the Child Maintenance Service calculated and collected arrears and says it provided a poor service. |
UK Government | Closed | 29 Apr 2024 |
| P-002566 | Guy's and St Thomas' NHS Foundation Trust Mrs C complains about a consultant's decision to discharge her from orthopaedic care in March 2022. She says her concerns … |
NHS in England | Closed | 29 Apr 2024 |
| P-002541 | Royal Devon University Healthcare NHS Foundation … Ms V complains the Trust did not properly assess her in A&E and did not provide follow-up or safety netting … |
NHS in England | Upheld | 29 Apr 2024 |
| P-002537 | North West London Integrated Care Board Mrs I complains the ICB did not assess her son's continuing care needs in line with the National Framework. She … |
NHS in England | Closed | 29 Apr 2024 |
| P-002529 | Royal Primary Care Ms O complains on behalf of her partner about the care he was given for a persistent cough. |
NHS in England | Closed | 29 Apr 2024 |
| P-002550 | West Hertfordshire Teaching Hospitals NHS Trust Mrs A complains that during her husband's admission the Trust did not get him out of bed enough or allow … |
NHS in England | Closed | 29 Apr 2024 |
| P-002536 | Yorkshire Ambulance Service NHS Trust Miss H complains the Trust failed to recognise the severity of her mother's condition and did not take her to … |
NHS in England | Closed | 29 Apr 2024 |
| P-002532 | Sussex Partnership NHS Foundation Trust Mr R complains the Trust failed to recognise his deteriorating mental health. He says the Trust did not prescribe him … |
NHS in England | Closed | 29 Apr 2024 |
| P-002559 | Child Maintenance Service (CMS) Mr O complains that despite asking CMS more than once, it failed to consider another child when it calculated his … |
UK Government | Closed | 29 Apr 2024 |
| P-002562 | Student Loans Company (SLC) Mr S complains the Student Loans Company decided he was not eligible for funding because he had not been 'ordinarily … |
UK Government | Closed | 28 Apr 2024 |