Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,012 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002907 | South Central Ambulance Service NHS Foundation Tr… Miss A complained SCAS ambulance crews failed to provide treatment or observations to her son, whose capacity was compromised, leading … |
NHS in England | Closed | 5 Aug 2024 |
| P-002895 | Northumbria Healthcare NHS Foundation Trust Mrs O complained staff incorrectly informed her about early scan criteria, failed to advise self-referral, and midwives missed opportunities to … |
NHS in England | Upheld | 5 Aug 2024 |
| P-002846 | NHS England Mrs A complained NHS England's review of her father's continuing healthcare eligibility was flawed, disagreeing with domain weightings and the … |
NHS in England | Closed | 4 Aug 2024 |
| P-002870 | Nottinghamshire Healthcare NHS Foundation Trust Mr E complained the Trust neglected his mental health care by missing appointments and failing to provide a CPN or … |
NHS in England | Closed | 4 Aug 2024 |
| P-002851 | A practice in the Birmingham area Dr F complained that emergency department and a GP failed to identify his son's sepsis, misdiagnosing him, which tragically led … |
NHS in England | Closed | 4 Aug 2024 |
| P-002850 | East Midlands Ambulance Service NHS Trust Mrs P complained a GP prescribed inappropriate medication and failed to identify infection. She also alleged a six-hour delay in … |
NHS in England | Upheld | 1 Aug 2024 |
| P-002834 | United Lincolnshire Hospitals NHS Trust Mrs Z complained the Trust failed to diagnose her mother's cancer, despite symptoms and tests, and delayed pain management, leading … |
NHS in England | Closed | 31 Jul 2024 |
| P-002825 | Cambridge University Hospitals NHS Foundation Tru… Miss E complained staff mishandled her sister, frightening her into self-discharge, which she believes led to her sister's later death … |
NHS in England | Closed | 31 Jul 2024 |
| P-002893 | Health and Safety Executive Mr L complained the HSE inadequately investigated his son's workplace accident, failing to conduct a site visit and providing delayed, … |
UK Government | Closed | 31 Jul 2024 |
| P-002829 | London Ambulance Service NHS Trust Mrs B complained the London Ambulance Service delayed answering her 999 call and ambulance arrival for her husband's heart attack, … |
NHS in England | Not upheld | 31 Jul 2024 |
| P-002904 | Leeds Teaching Hospitals NHS Trust Mrs O complained the Trust failed to identify/treat infection, act on deterioration, provide palliative care, and had poor communication for … |
NHS in England | Closed | 31 Jul 2024 |
| P-002898 | Chesterfield Royal Hospital NHS Foundation Trust Mr M complained the Trust incorrectly diagnosed his daughter with autism, alleging miscalculated assessments, non-evidenced methods, and a rushed process … |
NHS in England | Closed | 31 Jul 2024 |
| P-002871 | Central and North West London NHS Foundation Trust Miss E complained the Trust provided inadequate mental health care, including inappropriate discharge, insufficient therapy, poor facilities, and isolation during … |
NHS in England | Closed | 31 Jul 2024 |
| P-002741 | University Hospitals of Leicester NHS Trust Mrs A complained about inadequate communication, misinformation about her mother's cancer diagnosis, poor nutritional care, and premature discharge, which she … |
NHS in England | Partly upheld | 30 Jul 2024 |
| P-002819 | Companies House Mr F complained Companies House failed to provide a reasonable adjustment for filing accounts and provided poor complaint handling, causing … |
UK Government | Closed | 30 Jul 2024 |
| P-002752 | A practice in the City of Derby area Mrs R alleged the midwife failed to signpost housing support, and the Trust did not help with a birth plan, … |
NHS in England | Partly upheld | 30 Jul 2024 |
| P-003285 | Warrington and Halton Hospitals NHS Foundation Tr… Miss E complained staff performed foetal scalp monitoring, additional blood samples, and an episiotomy during her labour without her consent, … |
NHS in England | Upheld | 30 Jul 2024 |
| P-002767 | Hampshire and Isle of Wight Integrated Care Board Mrs A complained the ICB failed to implement agreed SEND tribunal recommendations and delayed addressing her sons' mental health needs, … |
NHS in England | Closed | 30 Jul 2024 |
| P-002795 | Cornwall and Isles of Scilly Integrated Care Board Mr O complained the ICB wrongly declined his mother's continuing healthcare checklist, disputing issues with its completion and consent, resulting … |
NHS in England | Closed | 30 Jul 2024 |
| P-002806 | Guy's and St Thomas' NHS Foundation Trust Mr C complained his late son was inappropriately discharged without IV diuretics, and readmitted with delayed IV diuretics, which Mr … |
NHS in England | Closed | 30 Jul 2024 |
| P-002779 | Cumbria, Northumberland, Tyne And Wear Area Team Mrs K complained about excessive waiting times for gender identity clinic services and NHS England's failure to meet treatment standards, … |
NHS in England | Closed | 30 Jul 2024 |
| P-002763 | Lancashire Teaching Hospitals NHS Foundation Trust Miss T complained staff failed to hydrate her mother, properly monitor pressure areas, or regulate oxygen levels, which she believes … |
NHS in England | Partly upheld | 29 Jul 2024 |
| P-002746 | Cambridge University Hospitals NHS Foundation Tru… Ms A complained the Trust failed to communicate Mr B's suspected heart attack and delayed investigations/treatment, which she believes contributed … |
NHS in England | Upheld | 29 Jul 2024 |
| P-002812 | A practice in the Oldham area Mr O complained the Practice cancelled his monthly prescription, leaving him without medication for five days, which caused severe pain, … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-002814 | A dental practice in the City of Brighton and Ho… Ms A complained the dental practice failed to investigate her sensitive teeth at multiple examinations and inappropriately prescribed antibiotics, causing … |
NHS in England | Partly upheld | 29 Jul 2024 |